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How to locate your Avid dongle number?

There are a few ways to determine your Avid dongle number. The first and easiest is to look at your dongle and find the 8 character alphanumeric string. It commonly starts with a EF or 548 string. On the parallel dongles it may appear on the side of the dongle itself. For the USB dongles it may be on a card attached to the dongle.

If you cannot find it there, you can find it using a program called DongleDumper. This can be found in the following directory on your Avid system:

c:\Program Files\Avid\Utilities\DongleDumper\ and running the dongledumper.exe. In the dialog that appears you will find a window that lists out several settings we are looking for the value of the Dongle Serial Number. Again this should be an 8 character alphanumeric string most likely starting with an EF or a 548 string.

Product: Avid Xpress/Xpress DV
System(s): All
Versions: All
Issue ID: 52
Keywords: dongle, find dongle, dongle ID, Avid dongle dumper, serial number, issue ID 52

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