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Ocean Systems Technical Support Form

The following form will be automatically e-mailed to an Ocean Systems technician.  If you would like to speak to a technician directly, please call 800-253-7516.  Please have your system serial number available.  You can also check the support section of our web page for possible answers to your problem. 

* - Fields are required

Name: (first and last)*
Agency/Company:*
E-mail address:*
Phone number:
Fax number:
Configuration:
Amount of RAM:
Size and number of video drives:
System serial number
(5 digit #):*
Avid:Software Version
Is the problem with audio, video, or both?
Video only Audio only 
Video and Audio
   
Is this a new problem? Yes No
Is the problem repeatable or persistent? Yes No
If so, is the problem consistent? Yes No
Does it happen on other systems (if applicable)? Yes No
What function are you trying to perform?
What is the exact error message or nature of the failure?
When did the problem start happening?
Comments:
  Enter the code shown in the image:

 
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