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Ocean Systems Technical Support Form

The following form will be automatically e-mailed to an Ocean Systems technician.  If you would like to speak to a technician directly, please call 301-476-8015 and ask for technical support.  Please have your system serial number available if you choose to call us.  You can also check the support section of our web page for possible answers to your problem. 

If you would like an e-mail response, please fill out the following form and we will get back to you as soon as possible.  Thank you!

* - Fields are required

Name: (first and last)*
Company:*
E-mail address:*
Phone number:
Fax number:
Configuration:
Amount of RAM:
Size and number of video drives:
System serial number
(5 digit #):*
Software Version of Avid:
Is it a problem with audio, video, or both?
Video only Audio only 
Video and Audio
   
Is this a new problem? Yes No
Is the problem repeatable or persistent? Yes No
If so, is the problem consistent? Yes No
Does it happen on other systems (if applicable)? Yes No
What function are you trying to perform?
What is the exact error message or nature of the failure?
When did the problem start happening?
Comments:
  Enter the code shown in the image:

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If you can't find the solution to your problem in this support section, you can send a detailed support request to an Ocean Systems Technician. Simply fill out our tech support form.

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