Technical Support Form

Screen Shot of Issue (*Recommended*) - Including a screen shot can greatly expedite the resolution of your support issue.

The following form will be automatically e-mailed to the Ocean Systems Support Team. If you would like to speak to one of our support technicians directly, please call 301-476-8015 and have your system serial number available. You can also check the Knowledge Base for possible answers to your problem.

* Required fields - Please help us by filling out non-required fields to ensure we have accurate information.

Contact Information
Department/Agency/Company *
Name *
State/Province/Country *
E-mail *
Phone *
Configuration Information
Operating System *
System Configuration
Computer S/N if CPU purchased from Ocean Systems (Ex. - 2####OS)
Avid Software Type   Ver.
Issue Details
Product in Need of Support *
Is this a New Issue? Yes     No
When did it start happening?
The issue is with Video     Audio     Both     Neither
Is the issue repeatable? Yes     No
Does it happen on other systems? Yes     No
What function were you performing?
What error occurred?
If there was an error message what was the exact error message?
Screen Shot - **Recommended
This can greatly expedite the resolution of your support issue. (5MB maximum)
Additional Comments
Please share any additional information or comments you feel would help us better understand your requirements.