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Support Contracts and System Upgrades

Please use the form at the bottom of this page
to let us know your interests.

Support Contracts


Ocean Systems dTective User
Your Ocean systems dTective system powered by Avid Systems can have different support options including (1) 800 phone support from Ocean System with free dTective upgrades, (2) Ocean Systems hardware warranty and (3) Avid support with free upgrades.


Ocean Systems offers P&L support on the CPU for up to 3 years from the date the system shipped.  Example: An Ocean Systems Tower purchased 1/1/08 can have the P&L support extended until 1/1/11.

Avid Editors Who Are Not Detective User
Simply let us know you are interested in renewing your support and we will contact you with your support options and pricing.

Please use the field at the bottom of this page to let us know your interest.


Five Reasons To Upgrade Your Avid Video Engine


If you are currently working with one of the older Avid Technology editing systems listed below, we recommend you upgrade to the newest Avid DNA technology, that includes Avid Media Composer and an updated Video I/O.

The older technology, most of which run under Windows NT or Windows 2000, will not support all the current dTective modules and video formats.  If you are interested in upgrading, please provide us with budget guidelines so we can properly assist you. 

  • Avid Xpress Pro
  • Avid Xpress Meridien Systems (WINNT/2000): PLS/STD, DLX/2D, ELT/3D
  • Avid Xpress DV systems

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CPU Upgrades - If it Has Been More Than 3 Years, it's Probably Time


With the processing power advancements made in computer technology every year, customers with CPUs older than 3 years can greatly benefit from Ocean Systems upgrading your CPU and moving your existing tools to this new platform.


Graphics Card Identification and Avid Compatility Chart

The 2.7.x and 5.7.x releases add several features including a useful ( Time Shift Audio Suite ) tool that converts time lapse audio to realtime.  Once converted, the realtime audio can be clarified using DAC QE/AS.  If you are interested in upgrading to the latest version of Avid, please let us know so we can work with you on your upgrade options. 


Avid Xpress Pro to Avid Media Composer Upgrade


April 2008, Avid recently announced a price reduction to upgrade your Avid Xpress Pro to Avid Media Composer and the consolidation of their product line by discontinuing development of Xpress Pro. 

Avid Xpress Pro will continue to be supported through March 17, 2013.

Now is a great time to consider upgrading so you can benefit from all the expanded features and future development that Avid Media Composer brings.

Commercial Customers $495, GSA/Law Enforcement $419


6-24-10  New Avid Media Composer v5.0 with AMA direct media access to QT without importing.  www.avid.com/US/solutions/workflow/Avid-Media-Access


Additional System Upgrades and Options

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