dTective Support Options

(1) Phone support from Ocean System with free dTective upgrades
(2) Ocean Systems CPU hardware warranty
(3) Total Care - 3 years dTective/ClearID phone support, upgrades & CPU Warranty

ClearID Support - For standalone ClearID users. This support in included in dTective support contracts

Omnivore Support - Complete form for updated options

Avid Support Avid offers several levels of support including phone, updates and 24 hr.

Get out of the old. Get into the new.

If you are currently working with one of the older Avid editing systems, we recommend you upgrade to the newest Avid Media Composer with Avid AMA direct files access without the need to import media.

dTective Users - The older operating systems such as Windows NT or Windows 2000, will not support all the current dTective modules and video formats. 

Avid Xpress Pro will continue to be supported through March 17, 2013.

Now is a great time to consider upgrading so you can benefit from all the expanded features and future development that Avid Media Composer brings.

6-24-10  New Avid Media Composer v5.0 or later provides AMA direct media access to QT without importing.  www.avid.com/US/solutions/workflow/Avid-Media-Access

If you are interested in upgrading, please provide us with budget guidelines so we can properly assist you. 

Discontinued Avid Products

• Avid Xpress Pro

• Avid Xpress Meridien Systems (WINNT/2000): PLS/STD, DLX/2D, ELT/3D

• Avid Xpress DV systems

Click Here For More Details

With the processing power advancements made in computer technology every year, customers with CPUs older than 3 years can greatly benefit from Ocean Systems upgrading your CPU and moving your existing tools to this new platform.

Graphics Card Identification and Avid Compatibility Chart

The 2.7.x and 5.7.x releases add several features including a useful ( Time Shift Audio Suite ) tool that converts time lapse audio to realtime.  Once converted, the realtime audio can be clarified using DAC QE/AS.  If you are interested in upgrading to the latest version of Avid, please let us know so we can work with you on your upgrade options.