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FAQs
General System Questions:
Systems Updates and Dongle Identification:
- What's New - Check our Software Upgrades and Patches
- Upgrading my system - What information do I need when
- Dongle identification by SN - What dongle do I have regardless of how its tagged.
- Dongle Issues - You may need to install a Sentinel driver
- Graphics Card Model Identification
- Avid Dongle Dump - Provides Ocean Systems your system info when upgrading Avid Software
General System Questions:
- Security Guidelines and Best Practices - Avid Supported Versions
- Dual monitors - Setting up dual monitors on Windows XP, Win7
- KVM - Robotel Monitor Sync Solution for Avid change screen resolution issue need to restart
- Adobe Photoshop CC - locking up or black screen when dragging images into interface
- QuickTime Exporting Options with or without Quicktime player installed
archive-R - Avid Archive and Restoration Software:
- FAQs - Most commonly asked questions
ClearID v3.x and v2.x Image Clarification Workflow:
- ClearID Versions History - What is the latest release of ClearID?
- Help Videos - This link takes you to our YouTube Videos with PlayLists per product.
- CID Contextual PDF Help - Links Not Opening to Related Section in PDF Guide
- Launching ClearID - I installed ClearID but I don't see the CID filters in PS.
- ClearID Keyboard Shortcuts - how to load the Actions File to enable them
- ClearID Registration - Unlock Code Request and Unlock Instructions
- ClearID - How it Works
- New Workflows for Using dTective, ClearID, DAC, and Avid
- Re-installating ClearID After Upgrading Photoshop versions
- Interface Not Displaying Correctly - check your display DPI Settings and put to normal
Adobe Photoshop
- PS Still in 30 day trail - I ordered PS CC from Ocean Systems and but its in trail mode still
- Create deployable Adobe Package to update other systems not on the internet
- Photoshop CC - I can't open an image, Photoshop crashes
- Adobe Creative Cloud Desktop Application – Installing PS CS6 if you have CC or CC2014
dTective (General):
- Versions History - dTective Updates - Release History
- Workflows - Digital Video and Analog Video Workflows DVR dCoder, ClearID, Avid and DAC
- MPEG-2 file creation - Using Sorenson Squeeze
- Scrolling Transcript - Create a scrolling transcript over your video Avid
dPlex Pro and dPlex AVX:
- Installing dPlex Pro standalone without full dTective install
- Dongle Not Found Error - Sentinel drivers need to be installed
- dPlex Pro - Send To Command - Setting up and using - From Avid to dPlex Pro 2.x or greater
- dPlex Pro - dual monitor issues
- dPlex Pro - After I save a clip in dPlex Pro the clip seems to be shifted
- Demultiplex preview tip (no plugin required)
- dPlex Pro closes when I try to save a matrix view
- dPlex AVX - Apply dVeloper to dPlexed footage?
SpotLight:
- I can't use my copy of SpotLight on a Macintosh system
- How do I add SpotLight to multiple subjects in the same video?
MAGNIFi:
- No current issues
dVeloper:
DVR dCoder:
- Dongle Not Found Error - Sentinel drivers need to be installed
- QuickTime Exporting Options with or without Quicktime player installed
- DVR dCoder v2.0 sometimes closes
- Recording Audio in DVR dCoder 2.x or later
- Codec Could Not Compress Frame
- Output file is black after saving using Post Processing box
- Error message - Handle Invalid
DAC QE/AS - Forensic Audio Clarification:
- Version History - DAC QE/AS
- Workflows For FVA Using dTective, Avid, ClearID and DAC
- Accessing the QE/AS Audio Suite Plug-In in Avid Media Composer
- QE/AS - Getting Started Guide with suggested filters for different noise problems
Omnivore - Portable Digital Video Capture Tool:
- Version History and Features
- Locating Your Omnivore Serial Number
- User Registration - Register to receive update notifications
- Capture Issue - Results from Omnivore capture
are Offset from where
you placed the Omnivore Overlay Window - Capture issues - No video in player, Optimization or Capture Failed
- Enable Omnivore QuickSave - Save long video captures in seconds
- QuickTime Exporting Options with or without Quicktime player installed
- Sounds Card Settings - Troubleshooting
- Omnivore Viewer - located on Omnivore Drive as a stand alone exe viewer
Omnivore Field Kit Portable Digital Video Capture Tool:
QuickDME - Digital Evidence Asset and Player Manager:
- QuickDME Webinar Q&A - Answers to questions asked during our webinars (PDF)
- DVD+RW DL Media not recognized patch 06.04.15
- Version History and Download
Avid Questions:
- Avid Media Composer Features by Version For Forensic Users
- Avid Master Accounts for Downloading Updates and Dongle Updater Instructions
- Avid Media Composer Version Matrix (Avid Web Site)
- Avid Video Media Plugins - Expand what Media files Avid can work with
- Graphics Card Model Identification
- Video Quality Buttons Explained also true for Avid Xpress Pro
- I can't find the Motion Effect icon on my Avid Media Composer
- Updated to Avid 8.9.4 or later and my NitrisDX Box is not being seen
Getting Started:
- Avid keyboard programming
- Saving Site Settings
- Avid dongle number and Avid System ID - How to find it
- Share Project Settings and Titles among other projects?
- Saving Effects/Plug-in Settings?
- Deck Configuration - How to go to tape using S- Video from the JVC SR-MV45
Restoring Settings:
- Restoring system to it's original state?
- Back up/restore a user?
- MPEG2 export file error message - “Process Failed Check the console for more details.”
- Hardware acceleration on video card and Avid
- Free patch that fixes the "Process Failed" Error on Avid Xpress and Avid Xpress DV systems
Timeline and FX:
- Timeline - Why can't I see it?
- Effect Palette - I can't see all of my effects
- Effects - How do I place more then one effect on a clip in my timeline?
- Motion Effect - Why can't I apply a new one?
- Composer window goes black when I try to play a sequence - why?
- Composer monitor flickers with a white border when I try to play it back?
- Error message when opening a project - invalid screen value
- Effect Editor blank after dropping down an effect?
- Watermarking - Creating a watermark or use an agency logo in video?
Media Questions:
- Deleting media
- Digitizing a clip longer than 30 minutes
- Consolidating Media
- Digitize Tool is partly hidden. I can't see the whole dialog box
- Media Offline - Why?
- Exporting AVI and QuickTime files
- Export MPEG-2 files from Avid for a DVD
- Exporting sequential files
- Creating MPEG2 Files - Disk Space Requirements
- MXF Format - How to Change to MXF in Progressive Projects in versions of MC prior to 3.0
- AVI Export not available - I can no longer select when exporting AVI files from Avid. Cause, you may have the Verint codec installed
Audio:
DVD and Power Point:
- Power Point - Importing a movie file with audio ?
- DVD Creation - Reel DVD - How to
- DVD Creation - Creating an MPEG-2 file for use in a DVD authoring Program?
- DVD Creation - How to
- DVD Creation - Creating the files for a DVD
- DVD Creation - Reel DVD - Error Message "Reel DVD does not support program streams. Please demultiplex the MPEG file first."
Discontinued Versions of Avid:
Avid Xpress Meridien:
- Dual Monitors (Older Avid Xpress systems)
- Digitize Tool - No video when I try to digitize
- Video Output - no video when I try to output S-Video to my VCR
- Digitize Tool - Drives not showing up in the
- Deck feedback when I open the digitize tool?
- No video in my computer monitor as I digitize?
- Output from Avid to JVC SR-V10U Deck
- Marquee Title Tool - can't open the regular Title Tool anymore
- Error opening Avid Xpress - “Exception: omfiHPDomain_INIT_Failed: An error occurred validating the media directory G: